Thank you very much for the help! It helped greatly with most of the freezing, however it still continues to crash. Therefore, the first method you should try is to make some changes to your Graphics driver. The cause of the VIDEO DXGKRNL FATAL ERROR error in Windows 10 is outdated or incompatible drivers. What is the exact Predator Helios 300 model number it should be PH3xx-xx or similar? As if its a new Predator then it should have the NVidia RTX GPU 30 series that the NVidia driver for it is the NVIDIA RTX / QUADRO DESKTOP AND NOTEBOOK DRIVER RELEASE 510 Version: R510 U2 (511.65) WHQL Operating System: Windows 10 64-bit, Windows 11 Release Date: 2022.2.1 so update your GPU driver to that and also install and run the Intel drivers and graphics driver with the “ Intel® Driver & Support Assistant” software and make sure that all drivers are up to date. Thread was edited to add model name to the title Should I take it in to a professional? This has been annoying to deal with and I just can't find help anywhere. It used to be black, but it has lately only been blue now. When it crashes, it shows a blue screen and stop code: VIDEO_DXGKRNL_ERROR. I only have one game on it at this point, Pathfinder WotR, and only using Steam. The screen freezes whenever I open steam, a website, anything, and if I wait long enough without shutting down the computer myself, it does so itself. Because so, I reverted to Windows 10 yet still experience random crashes. After calling support, they figured it was because I was in Windows 11 and not 10, since 11 has been known to cause problems. My Acer Predator Helios 300 has been freezing and crashing repeatingly for the past 4 days I've owned it.
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